Cordeo

**Shipping Methods: **

We use several different shipping methods depending on your location and preferences. In general, we ship worldwide, but if you are in doubt, please send us an e-mail at: mail@whenhorseschoose.dk

 

**Delivery Time: **

Delivery time depends on the chosen shipping method and your location. Standard shipping can take up to 5-8 business days.

 

**Shipping Costs: **

Shipping costs are calculated based on destination, weight, and the chosen shipping method. You can view the specific shipping costs at checkout before completing your order.

 

**International Shipments: **

We also offer international shipping to selected destinations. Delivery time and costs may vary depending on the destination and the chosen shipping method.

 

**Order Tracking: **

Once your order has been shipped, you will receive an email with tracking information so you can follow your package's journey and expected delivery date.

 

**Customer Service: **

Do you have questions about shipping or your order? Our customer service team is here to help! You can contact us at: mail@whenhorseschoose.dk.

 

*Please note: Shipping information is subject to change without notice. Please contact us if you have specific requirements or concerns regarding the shipment of your order. *

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, you can contact us at mail@whenhorseschoose.dk. Please note that returns will need to be sent to the following address:

Smediestræde 4 , Havdrup, Denmark, 4622, Denmark

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Denmark, shipping your goods may take longer than expected.

 

You can always contact us for any return questions at mail@whenhorseschoose.dk.

 

Damages and Issues

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at mail@whenhorseschoose.dk.